Order Returns
At QualityHairCo, we are dedicated to providing top-notch hair products and ensuring your satisfaction with every purchase. Please carefully review our return policy outlined below:
1. Returns Eligibility:
- We accept returns only in the event of a mistake on our part, such as receiving an incorrect or damaged item.
2. Non-Returnable Items:
- Products that have been opened, used, or altered in any way.
- Customized or special-order items.
- Accessories like brushes, combs, and hair care products.
3. Return Process:
- If you believe you've received an incorrect or damaged item, please contact our customer service team immediately with your order details.
- Our team will assess the situation and, if the fault is confirmed to be on our end, we'll guide you through the return process.
4. Return Shipping:
- If a return is authorized due to our error, we'll provide a prepaid shipping label or arrange a courier pickup for the item.
- Return shipping costs are our responsibility in such cases.
5. Inspection and Refund:
- Upon receiving the returned item, our team will inspect it to ensure it aligns with our return criteria.
- If the return is approved, we will initiate a refund to your original payment method promptly.
6. Exchanges:
- We do not offer exchanges for returned products. If you wish to replace an item, please place a new order and return the original item as per our policy.
7. Quality Assurance:
- Your satisfaction and confidence in our products are paramount. If you encounter any issues with your order, please reach out to us, and we'll address them promptly.
8. Final Terms:
- QualityHairCo reserves the right to refuse any returns that do not adhere to our return policy.
- Our return policy may be revised periodically without prior notice.
By making a purchase with QualityHairCo, you agree to comply with our return policy terms. Should you have any inquiries or require assistance, please don't hesitate to contact our customer service team. Thank you for choosing QualityHairCo for your hair care needs.
